Introducing Our Guest Experience Team
With the World Cup 2014 mere months away and football fans from across the globe heading to vacation in Brasil, we wanted to introduce you to our secret weapons, our São Paulo Guest Experience Team. These lovely ladies, available to all Oasis Guests, are at the forefront of what makes us stand a head-and-shoulder above the crowd – legendary service. With guest satisfaction down to an art, our unmatched Guest Experience team is dedicated to providing you with just about anything and everything under the sun. You ask, we deliver.
Please meet our dynamic-duo in São Paulo concierge; Suse and Fran. From the moment you rent an apartment with us, one of these ladies will be uniquely dedicated to you until long after your holiday has drawn to a close. From pre-arrival, to check-in and any questions on your holiday rental, from arranging tailor-made experiences to getting Oasis Perks like access to sporting events and nightclubs. Times change, but our dedication to perfecting your travel adventure never will. We invite you to experience São Paulo the Oasis way…
| Guest Experience Manager |
Q: What’s your favorite Oasis rental?
A: It has to be Royal Retreat, a truly stunning apartment in Morumbi neighborhood. I love the floor to ceiling windows, incredible view of the city and Jacuzzi Tub.
Q: What’s the best thing about the concierge service that you provide?
A: Insider Access to exclusive Night Clubs in São Paulo.
Q: What’s your proudest moment working for the Guest Experience Team?
A: Whenever the guest is happy and satisfied with our work.
Q: How would you describe the typical Oasis Guest?
A: They have exceptional taste and even more exceptional standards.
Q: What’s the funniest request you have ever received?
A: We once received a request for two private chefs for a kitchen cook-off.
| Guest Experience Support|
A: My favorite is Lisboa Chic, an amazing 4 bedroom apartment in Jardins complete with home cinema.
A: Making travelers feel home away from home by providing them with not just professional, but most importantly a friendly and embracing service
A: Having the feeling of “mission accomplished” when guests are satisfied and happy with what Oasis, and particularly myself, have provided.
A: They are well-traveled and open-minded! They appreciate a good recommendation and are willing to “live like a local.”
A: A guest was in love with the apartment, however, there was one thing that he did not want in there – a mirror. He said he was too superstitious and believed the mirror brought negative vibrations. We meet very interesting people!
A: Na Kombi for the converted 1960′s WV window Bus as the sushi bar, not to mention the great quality and price.